Refund policy

RETURNS

Our goal is to ensure your satisfaction with your purchase. If you would like to make a return, we accept returns in their original condition within 15 days of the purchase date (available for Canadian and US customers only). Please note that all clearance or discounted items are final sale and not eligible for a refund or exchange.

To be eligible for a return or exchange, the merchandise must meet the following criteria:

It must be new, unused, and in good condition, including all original hangtags, packaging, and components.

You must provide a proof of purchase, such as an order confirmation email or number.

Please keep in mind the following conditions:

Original shipping costs, if any and any applicable duties, if any are non-refundable.

Refunds can be issued as store credit or back to the original form of payment. Please allow 3 days after your return has been delivered for refund processing. The processing times may vary depending on your payment method.

Orders placed with store credit can only be refunded as store credit.

If your item is damaged, please contact us at info@no49handbags.com. See warranty info below.

Final sale items that are not eligible for return or exchange will be clearly indicated on the product's page, in the shopping cart, and in order confirmations.

Exchanges: If you wish to exchange an item, we kindly ask you to place a new order for the desired item and then return the original order. Due to varying availability, we cannot guarantee that the item will be in stock when the exchange is received.

To initiate a return or exchange, please follow these instructions:

For returns, customers can now submit return requests from their accounts without having to email. It streamlines your returns process and saves you time.

You may also contact us at info@no49handbags.com, providing us with your order number and the reason for the return/exchange.

Please note that customers are responsible for the return shipping costs. We recommend using a tracked shipping method and obtaining insurance as we cannot be held responsible for any lost returns.

Return and exchange restrictions:

We do not accept returns or exchanges for merchandise purchased from other retailers or websites.

HOLIDAY RETURN POLICY: For full-priced items purchased between November 1st and December 24th, refunds, exchanges, or online credits will be accepted until January 15th. 

CAN I EXCHANGE AN ITEM THAT IS SOLD OUT? Unfortunately, at this time, we are unable to provide exchanges for items that are no longer in stock. As we cannot guarantee restocking of every product, exchanges can only be made within 30 days of the original purchase.

Returning or Exchanging a Gift: Gifts can be returned or exchanged accompanied by the order number or receipt of the original online order. Please note that the exchange can only be processed for an item of equal or lesser value. The credit for the returned item(s) will be refunded to the purchaser's account using the original payment method. For gift purchases, an order confirmation number is required. Please keep a copy or provide it to the gift recipient.

Warranty & Repair Policy

We stand behind the craftsmanship of our handbags and offer a one-year warranty from the date of purchase covering manufacturing defects. This includes issues related to construction or materials, but does not cover damage from regular wear and tear, misuse, or accidents.

Extended Hardware Repair (Up to 3 Years)

In support of sustainability, we offer limited hardware repair services for up to three years from the date of purchase. While this is outside our formal warranty, we’ll do our best to repair qualifying issues—such as broken zippers, clasps, or buckles—when feasible.

Please note:

  • Repairs are assessed on a case-by-case basis
  • Coverage is limited to hardware-related issues

We reserve the right to decline repairs that fall outside reasonable use or sustainability goals

For all warranty matters, email us at info@no49handbags.com. Please include:

  • Name of bag and color

  • Photos of the item clearly showing the problem

  • A copy of the proof of purchase (original receipt, gift receipt, or online order number)

FOR BAGS BEYOND WARRANTY, WE HAVE AN UPCYCLING PROGRAM!

We believe in second chances—for handbags too. Even if your bag is no longer under warranty, we’re happy to help:

Shipping is on us (provide copy of shipping invoice and your email and we will email you a credit in the same amount on a future purchase)

We’ll do our best to repair or upcycle your item to keep it out of the landfill

This is part of our commitment to sustainability and reducing landfill waste.